Just wanted to let you know that all the awesome products on our website come with free shipping. Yay!
We want to give you a heads up that most of our bamboo and rattan products are handmade and shipped from their places of origin. So it might take a little while for your order to arrive.
Process the order: Approximately 2-5 business days
The standard shipping time: estimated to be around 30-60 business days
Some customized products shipping time: May require 40-80 business days.
Therefore, the overall shipping duration can be expected as follows:
Standard shipping: 32-65 business days
Customized product shipping: 42-85 business days.
Please note that these are general estimates and actual shipping times may vary depending on factors such as location, customs clearance, and unforeseen circumstances. We prioritize ensuring the timely and secure delivery of your order and will do our utmost to keep you informed about any potential delays or updates throughout the shipping process.
Peak logistics and transportation periods
Please be aware that during holidays (such as Easter, Thanksgiving, Christmas, New Year, etc.), logistics updates may be slower, and shipping times may be extended by 1-2 weeks. This is a normal phenomenon, and we appreciate your patience.
Peak periods shipping: 40-80 business days
Peak periods includes: March-April, November-January
Chinese Lunar New Year Holiday Reminder
During the Chinese Lunar New Year period, there may be delays in the shipment schedule due to the holiday, especially in the two weeks leading up to and following the Chinese New Year's Eve. For specific information on the extent of the delays, please contact customer service: firstname.lastname@example.org. Customers willing to wait will be offered additional discounts as a token of appreciation for their patience and understanding. We thank you for your patience and understanding.
All our products are shipped directly from China with FREE shipping. We take pride in delivering high-quality products from our manufacturing facilities in China to customers worldwide. Our efficient shipping process ensures that your order is carefully packaged and promptly dispatched from China.
We work with several courier companies. We will select the most suitable shipping method for you based on your country.
We offer standard shipping options, including land and sea transportation. If you require air freight for your order, kindly reach out to our customer service email before placing your order. Our team will assist you in arranging the necessary arrangements and providing you with the relevant information regarding air shipping options.
Please be aware that sometimes light fixtures may be shipped in two or more separate packages. This is due to the fragile nature of the products, and many light fixtures are oversized, subject to strict size regulations by logistics companies. We will choose the most suitable packaging and shipping method based on the size, quantity, and logistics requirements of the light fixtures. Before shipment, we will inform you of the number of packages and provide corresponding tracking numbers to ensure that you receive the items intact.
We cannot guarantee that the light fixtures you ordered will be shipped in a single package. As mentioned earlier, this depends on the size and quantity of the fixtures. In summary, our efforts are dedicated to ensuring the safe and complete delivery of your items.
At Zepboo, we prioritize your shopping experience and strive to ensure the smooth delivery of your orders.
Express delivery may incur customs duty and customs clearance costs are borne by the customer.
Please note that customs duties and taxes may vary depending on the destination country or market. These charges are determined by the respective customs authorities and are beyond our control.
If you have any specific questions or concerns regarding customs duties or taxes, please feel free to contact our customer service team. We are here to assist you and provide any necessary information to ensure a seamless shopping and delivery process.
Thank you for choosing Zepboo. We are dedicated to delivering your orders with efficiency and transparency.
As always, if you have any questions or concerns, please feel free to reach out to our super helpful customer service team at email@example.com. Thanks for supporting our small business, and we really appreciate your patience while your order makes its way to you.