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We offer free shipping on all orders. Thank you for shopping with us!
All Zepboo products are handcrafted after you place your order.
Production Time
Standard-sized light fixtures(diameter ≤ 50cm): 7-12 business days
Large-sized light fixtures (diameter ＞50cm): 10-15 business days
Estimated to be around 30-60 business days
Therefore, the Overall Shipping Duration Can Be Expected as Follows:
Standard-sized light fixtures: 37-72 business days
Shipping for Large-sized Light Fixtures: 40-75 business days
Shipping Methods
Please note that these are general estimates and actual shipping times may vary depending on factors such as location, customs clearance, and unforeseen circumstances. We prioritize ensuring the timely and secure delivery of your order and will do our utmost to keep you informed about any potential delays or updates throughout the shipping process.
Global Shipping Restrictions Policy
Due to international trade conflicts and logistics limitations, Zepboo currently cannot ship to the following regions:
| Category | Covered Areas |
|---|---|
| U.S. Territories | Alaska, Hawaii, Guam, Northern Mariana Islands, American Samoa, Puerto Rico, U.S. Virgin Islands |
| British Territories | Cayman Islands, Gibraltar, Isle of Man, British Virgin Islands, Falkland Islands, Turks & Caicos, Montserrat |
| French Territories | Martinique, Guadeloupe, Réunion, Saint Pierre & Miquelon, French Polynesia, New Caledonia |
| South America | All sovereign nations and dependent islands (including Brazil, Argentina, Colombia, Chile, etc.) |
| Africa | All sovereign nations and dependent islands |
| Select Middle East | Israel, Palestine, Iran, Iraq, Afghanistan, Syria, Lebanon, Yemen |
| Eastern Europe | Russia, Ukraine (including Crimea region) |
Peak logistics and transportation periods
Please be aware that during holidays (such as Easter, Thanksgiving, Christmas, New Year, etc.), logistics updates may be slower, and shipping times may be extended by 1-2 weeks. This is a normal phenomenon, and we appreciate your patience.
Peak periods shipping: 50-95 business days
Peak periods includes: March-April, November-January
Chinese New Year Holiday Reminder
During the Chinese New Year period, there may be delays in the shipment schedule due to the holiday, especially in the two weeks leading up to and following the Chinese New Year's Eve. For specific information on the extent of the delays, please contact customer service: support@zepboo.com. Customers willing to wait will be offered additional discounts as a token of appreciation for their patience and understanding. We thank you for your patience and understanding.
Please be aware that sometimes light fixtures may be shipped in two or more separate packages. This is due to the fragile nature of the products, and many light fixtures are oversized, subject to strict size regulations by logistics companies. We will choose the most suitable packaging and shipping method based on the size, quantity, and logistics requirements of the light fixtures. Before shipment, we will inform you of the number of packages and provide corresponding tracking numbers to ensure that you receive the items intact.
We cannot guarantee that the light fixtures you ordered will be shipped in a single package. As mentioned earlier, this depends on the size and quantity of the fixtures. In summary, our efforts are dedicated to ensuring the safe and complete delivery of your items.
Expedited Shipping
All lighting fixtures purchased on our website come with complimentary standard shipping. Customers also have the option to select expedited logistics for an additional fee. However, please note that expedited logistics is considered an extra customized service and is non-refundable under our refund policy.In adherence to our policy, we do not offer refunds for expedited shipping fees. Once the expedited logistics service is selected and paid for, the fee is considered non-refundable regardless of the circumstances.
Lighting Installation
Upon receiving your lighting fixtures, please note that installation is the responsibility of the customer. Should you encounter any challenges during the installation process, feel free to reach out to our customer service for guidance and installation assistance. We are here to help ensure a smooth setup.
However, it's important to understand that we do not accept returns solely based on a lack of installation expertise. We encourage customers to seek assistance from our customer service team before considering a return. We are committed to providing support and ensuring your satisfaction with our products.
Tax Policy
At Zepboo, we prioritize your shopping experience and strive to ensure the smooth delivery of your orders.
Express delivery may incur customs duty and customs clearance costs are borne by the customer.
Please note that customs duties and taxes may vary depending on the destination country or market. These charges are determined by the respective customs authorities and are beyond our control.
If you have any specific questions or concerns regarding customs duties or taxes, please feel free to contact our customer service team. We are here to assist you and provide any necessary information to ensure a seamless shopping and delivery process.
Thank you for choosing Zepboo. We are dedicated to delivering your orders with efficiency and transparency.
Overdue Parcel Retrieval Policy
1. Retrieval Notification: Upon arrival in certain countries, particularly in Europe, parcels are typically held at the local post office. The postal service will promptly notify the recipient for collection. Customers are responsible for actively tracking their parcel's logistics information and paying attention to any pick-up calls or messages from the local post office. If the parcel is not collected within the specified timeframe, it may be returned to the sender. Please note that we do not accept any returns resulting from the customer's failure to collect the parcel on time.
2. Responsibility and Associated Costs: The customer is solely responsible for any issues and associated costs arising from failure to collect the parcel promptly. This includes, but is not limited to, return shipping fees, import duties, and overdue storage charges.
3. No Refund or Reshipment: We do not offer refunds or reshipment for parcels returned due to the customer's failure to collect them within the period stipulated by the post office or courier company.
This policy is designed to ensure the timely collection of parcels and clearly outlines the responsibilities and costs associated with failure to collect within the stipulated period. Should you have any questions, please do not hesitate to contact us. Thank you for your understanding and support.
As always, if you have any questions or concerns, please feel free to reach out to our super helpful customer service team at support@zepboo.com. Thanks for supporting our small business, and we really appreciate your patience while your order makes its way to you.