Colorful Mythical Animal in Enamel Incense Burner Holder
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Product Description
Introducing our Zen Suanni Incense Holder, meticulously crafted from high-quality enamel. This incense holder is designed through a high-temperature firing process, resulting in an exquisite representation of a Chinese Zen Suanni, a mythical lion-like creature. The design embodies a tranquil tabletop garden style, enhancing your space with its serene presence.
Ideal for burning various scented incense sticks, it aids in purification, cleansing, and promoting positive energy. Perfect for meditation, spiritual healing, and creating a peaceful ambiance, it also makes a thoughtful gift for loved ones. Suitable for placement in your home office, tea room, meditation space, study, or living room.
Key Features:
- Material: High-quality enamel, hand-fired for durability and detailed craftsmanship.
- Design: Depicts a Chinese Zen Suanni, embodying a tranquil tabletop garden style.
- Function: Ideal for burning various scented incense sticks, promoting purification and positive energy.
- Uses: Suitable for meditation, spiritual healing, space purification, and as a thoughtful gift.
- Dimensions: Approximately 9.2 x 10.9 x 9.5 cm.
Usage Notes:
- Color Variations: Due to differences in monitor settings and lighting conditions, actual product colors may vary slightly from those shown in the images. This variation is not a quality issue.
- Size and Weight: As the product is handmade, minor variations in size and weight are normal and do not affect functionality.
- Accessories: The incense sticks shown in the images are for illustrative purposes only and are not included with the product. The purchase includes only the Zen Suanni Incense Holder.
1. The Meaning of the Suanni in Zen
In Zen philosophy, the Suanni, one of the nine sons of the Dragon King, symbolizes strength, protection, and serenity. Often depicted in Chinese art and mythology, the Suanni is a guardian that brings peace and harmony to the environment. Its presence in a Zen garden or incense holder symbolizes the balance between power and tranquility, offering spiritual protection and fostering a peaceful atmosphere for meditation and mindfulness practices.
2. Why Use a Backflow Incense Burner for Burning Incense?
Using a backflow incense burner offers several benefits. The mesmerizing effect of the smoke flowing downward creates a visually soothing experience, enhancing the meditative atmosphere. This design also ensures that the incense burns evenly, releasing a consistent fragrance that purifies the air and promotes relaxation. The backflow effect can help reduce stress and anxiety, making it an excellent addition to any relaxation or meditation routine. It also adds an artistic element to your decor, blending functionality with aesthetic appeal.
3. The Role of an Incense Holder in Burning Incense
An incense holder plays a crucial role in supporting and enhancing the incense-burning experience. It provides a stable base for incense sticks, ensuring they burn evenly and safely. The holder captures the ash, preventing mess and making cleanup easy. The serene landscape motif of this holder helps create a meditative atmosphere, enhancing the overall sensory experience. By promoting even burning, the holder ensures a consistent release of the incense's fragrance, aiding in space purification, relaxation, and meditation practices.
4. Specific Usage Instructions for the Incense Holder
- Preparation: Place the incense holder on a stable, heat-resistant surface.
- Setup: Insert the incense stick or backflow cone into the designated slot on the holder.
- Lighting: Light the tip of the incense stick or cone and allow it to burn for a few seconds before gently blowing out the flame to let it smolder.
- Positioning: Ensure the incense is positioned securely within the holder.
- Enjoy: As the incense burns, enjoy the aromatic experience and the soothing visual of the backflow smoke cascading down.
- Cleanup: Once the incense has completely burned, allow the holder to cool before removing the ash and residue.
Enhance your meditation and relaxation rituals with this Zen Suanni Incense Holder. Perfect for creating a mystical and reflective atmosphere, it beautifully combines art and function to enrich your environment.
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Shipping Time
Processing Time:
Standard-sized light fixtures: 4-7 days
Large-sized light fixtures (diameter exceeding 80cm): 10 days
Standard Shipping Time:
Estimated to be around 30-60 business days
Therefore, the Overall Shipping Duration Can Be Expected as Follows:
Standard-sized light fixtures: 34-67 business days
Shipping for Large-sized Light Fixtures: 40-75 business days.
Please note that these are general estimates and actual shipping times may vary depending on factors such as location, customs clearance, and unforeseen circumstances. We prioritize ensuring the timely and secure delivery of your order and will do our utmost to keep you informed about any potential delays or updates throughout the shipping process.
Global Shipping Restrictions Policy
Section 1: Restricted Regions
Due to international trade conflicts and logistics limitations, Zepboo currently cannot ship to the following regions:
| Category | Covered Areas |
|---|---|
| U.S. Territories | Alaska, Hawaii, Guam, Northern Mariana Islands, American Samoa, Puerto Rico, U.S. Virgin Islands |
| British Territories | Cayman Islands, Gibraltar, Isle of Man, British Virgin Islands, Falkland Islands, Turks & Caicos, Montserrat |
| French Territories | Martinique, Guadeloupe, Réunion, Saint Pierre & Miquelon, French Polynesia, New Caledonia |
| South America | All sovereign nations and dependent islands (including Brazil, Argentina, Colombia, Chile, etc.) |
| Africa | All sovereign nations and dependent islands |
| Select Middle East | Israel, Palestine, Iran, Iraq, Afghanistan, Syria, Lebanon, Yemen |
| Eastern Europe | Russia, Ukraine (including Crimea region) |
Peak logistics and transportation periods
Please be aware that during holidays (such as Easter, Thanksgiving, Christmas, New Year, etc.), logistics updates may be slower, and shipping times may be extended by 1-2 weeks. This is a normal phenomenon, and we appreciate your patience.
Peak periods shipping: 50-95 business days
Peak periods includes: March-April, November-January
Chinese New Year Holiday Reminder
During the Chinese New Year period, there may be delays in the shipment schedule due to the holiday, especially in the two weeks leading up to and following the Chinese New Year's Eve. For specific information on the extent of the delays, please contact customer service: support@zepboo.com. Customers willing to wait will be offered additional discounts as a token of appreciation for their patience and understanding. We thank you for your patience and understanding.
Shipping Method
We offer free shipping on all orders. We take pride in delivering high-quality products from our manufacturing facilities in China to customers worldwide. Our efficient shipping process ensures that your order is carefully packaged and promptly dispatched from China.
We work with several courier companies. We will select the most suitable shipping method for you based on your country.
We offer standard shipping options, including land and sea transportation. If you require air freight for your order, kindly reach out to our customer service email before placing your order. Our team will assist you in arranging the necessary arrangements and providing you with the relevant information regarding air shipping options.
Please be aware that sometimes light fixtures may be shipped in two or more separate packages. This is due to the fragile nature of the products, and many light fixtures are oversized, subject to strict size regulations by logistics companies. We will choose the most suitable packaging and shipping method based on the size, quantity, and logistics requirements of the light fixtures. Before shipment, we will inform you of the number of packages and provide corresponding tracking numbers to ensure that you receive the items intact.
We cannot guarantee that the light fixtures you ordered will be shipped in a single package. As mentioned earlier, this depends on the size and quantity of the fixtures. In summary, our efforts are dedicated to ensuring the safe and complete delivery of your items.
Expedited Shipping
All lighting fixtures purchased on our website come with complimentary standard shipping. Customers also have the option to select expedited logistics for an additional fee. However, please note that expedited logistics is considered an extra customized service and is non-refundable under our refund policy.In adherence to our policy, we do not offer refunds for expedited shipping fees. Once the expedited logistics service is selected and paid for, the fee is considered non-refundable regardless of the circumstances.
Lighting Installation
Upon receiving your lighting fixtures, please note that installation is the responsibility of the customer. Should you encounter any challenges during the installation process, feel free to reach out to our customer service for guidance and installation assistance. We are here to help ensure a smooth setup.
However, it's important to understand that we do not accept returns solely based on a lack of installation expertise. We encourage customers to seek assistance from our customer service team before considering a return. We are committed to providing support and ensuring your satisfaction with our products.
Tax Policy
At Zepboo, we prioritize your shopping experience and strive to ensure the smooth delivery of your orders.
Express delivery may incur customs duty and customs clearance costs are borne by the customer.
Please note that customs duties and taxes may vary depending on the destination country or market. These charges are determined by the respective customs authorities and are beyond our control.
If you have any specific questions or concerns regarding customs duties or taxes, please feel free to contact our customer service team. We are here to assist you and provide any necessary information to ensure a seamless shopping and delivery process.
Thank you for choosing Zepboo. We are dedicated to delivering your orders with efficiency and transparency.
Overdue Parcel Retrieval Policy
1. Retrieval Notification: Upon the arrival of a parcel in certain countries, particularly in Europe, the parcel is typically held at the local post office. The postal service will promptly notify the recipient to collect the parcel. Customers are requested to check the logistics information of their parcels at any time, as well as pay attention to the pick-up calls/text messages from the local post office. Failure to collect the parcel within the specified timeframe may result in the parcel being returned to the sender.
2. Responsibility and Charges: Any issues and associated costs arising from the failure to collect the parcel in a timely manner, including but not limited to parcel return and overdue charges, will be the responsibility of the customer. This includes the shipping charges and import duties incurred upon the return to China.
3. Freight and Duties: On the basis of above situation, Customers are required to bear the freight charges associated with parcel return and the import duties incurred upon return to China. Should a customer choose to have the parcel returned and re-shipped, they will be separately responsible for any freight charges and duties associated with both the return and the re-shipping.
4. Non-Reshipment: In the event of choosing not to re-ship, Zepboo will deduct all applicable freight charges and duties incurred from the returned goods and refund the remaining amount to the customer.
This policy ensures the timely retrieval of parcels while outlining the responsibilities and associated costs of failure to collect within the stipulated period. Should you have any queries, feel free to contact us. We appreciate your understanding and support.
As always, if you have any questions or concerns, please feel free to reach out to our super helpful customer service team at support@zepboo.com. Thanks for supporting our small business, and we really appreciate your patience while your order makes its way to you.
Time Limit for Accepting Returns&Exchanges
Under normal conditions, this policy lasts 48 hours. If 48 hours have gone by since you signed for the goods, unfortunately, we can’t offer you a refund or exchange.
If the product has quality problems due to damaged packaging, you need to contact us within 24 hours and provide photos of the outer packaging.
Please note that all our lighting fixtures are packaged with customized foam padding to ensure the utmost safety of the goods during transit. Therefore, in the event that you receive a lighting fixture with quality issues, we kindly request that you provide photos of both the outer packaging and the specific areas where the problem occurred. This will enable us to promptly address the issue and provide a resolution for you.
Return & Exchange Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Condition 1
We will be responsible for the return postage fees and replacement fees. Shipping fees are non-refundable.
- The product customization information does not match or an error in customization.
- Open lines/broken/stained/unclear pictures rendering or lettering.
- Wrong or mismatched size.
- Wrong or lost shipment.
- Damaged or otherwise defective
Condition 2
The customer is responsible for the return postage fees and replacement fees.
- Purchased the wrong item or chose the wrong size for the product.
- The product is not suitable.
- Personal reasons due to personal taste, changed mind, etc.
- The parcel was returned to Zepboo by the local post office because the customer did not go to the post office in time to collect the parcel.
Condition 3
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additionally, the following items are non-returnable unless there is a quality or shipping damage issue:
- Any customized lighting fixtures or furniture.
- Large lighting fixtures exceeding diameter 80cm in size.
- Products purchased using discount codes or promotional offers.
- Customized products allow a tolerance of 2-3cm, which is not considered a quality or size issue.
Additional non-returnable items:
- Gift cards
- Discounted goods
- Some health and personal care items
Please reach out to our email at support@zepboo.com for all return&exchange requests. Once your return&exchange is approved, we will provide you with a return&exchange address. Please note that items returned&exchanged without prior approval will not be accepted.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any questions or concerns regarding your return, please do not hesitate to contact us at support@zepboo.com .
Condition 4
Expedited Shipping
All lighting fixtures purchased on our website come with complimentary standard shipping. Customers also have the option to select expedited logistics for an additional fee. However, please note that expedited logistics is considered an extra customized service and is non-refundable under our refund policy.In adherence to our policy, we do not offer refunds for expedited shipping fees. Once the expedited logistics service is selected and paid for, the fee is considered non-refundable regardless of the circumstances.
Return/Exchange Procedure
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Initiate the Request:
- Contact our customer support team support@zepboo.com within 48 hours of receiving the product to request a return or exchange.
- Provide the order number, product details, and reason for the return or exchange.
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Verification and Approval:
- Our customer support team will review your request and verify the eligibility for return or exchange.
- Once approved, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed.
- Contact details:
Return&Exchange contact email: support@zepboo.com
Return&Exchange address (in general): Room B605, No.6, Cencunsonggang Ave, Tianhe District, Guangzhou, Guangdong, China.
Please note that the actual return&exchange address is subject to change, please refer to the return&exchange address provided in the RA.
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Packaging and Shipping:
- Pack the product securely in its original packaging, including all accessories, manuals, and promotional materials.
- Affix the provided RA number clearly on the package.
- Ship the package using a reliable and trackable shipping method. We recommend obtaining shipping insurance.
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Product Inspection:
- Upon receiving the returned product, our team will inspect it to ensure it meets the required conditions for return or exchange.
- The product should be in its original condition, unused, and free from any damage or alterations.
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Refund or Exchange:
- If a refund is approved, it will be processed within 7-15 business days using the original payment method. Please note that any shipping fees or restocking charges may apply.
- In the case of an exchange, the requested replacement product will be shipped to you within 30-60 business days, subject to availability.
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Confirmation and Resolution:
- Once the refund or exchange is processed, you will receive a confirmation email with the details of the resolution.
- If you have any further questions or concerns, our customer support team is available to assist you.
Please note that the specific timeframes, conditions, and policies may vary depending on the nature of the product and our company's policies. We recommend referring to our official website or contacting our customer support team for detailed and up-to-date information regarding our product return and exchange process.
To complete your return&exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Item with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zepboo.com.
Shipping Restriction Policy
For orders ship to U.S. we currently only ship to the contiguous United States (excluding Alaska, Hawaii, U.S. territories and international addresses).